Written by: John Klein
Oracle WebCenter is a User Engagement Platform that transforms businesses into social organizations by connecting employees with accurate information, at the right time, and in the proper context.
The robust architecture, expertise needed and integration required has led to companies outsourcing projects to WebCenter Specialized Oracle Partners. Outsourcing provides access to skills, experience and resources that many organizations would not otherwise be able to obtain due to the financial commitment required to recruit, hire and train these specific proficiencies in-house.
Selecting the Specialized Oracle Partner that can best meet your needs is not always as easy as it seems. The following considerations should be taken into account when assessing potential Partners:
You certainly don’t want your chosen provider to “cut their teeth” on your WebCenter Project. Thoroughly researching the five points below will provide you “peace of mind” as you embark on your project.
WebCenter projects can be sizable by nature and it is important that your chosen partner has a proven project methodology. It is not uncommon to request examples of previous project and/or communication plans. Additionally, your company has standards and methodologies that have been critical to your own success. Will your WebCenter partner incorporate the proven things that you do that have made previous endeavors successful? Be sure to ask about:
Stability and Financial Strength
Stability and financial strength are even more crucial with the uniquenesses of a WebCenter deployment. Also consider whether your chosen provider would be willing and able to help you become self-sufficient once the project has been completed. Please explore the following:
A good reputation within your industry or vertical market gives you confidence that your chosen provider better understands the issues you are facing.
Relationship with Software Manufacturer
Assuming that your chosen provider is not the software manufacturer, are they “in the trenches” with the manufacturer? Do they participate in alpha or beta testing of new product releases? Do they know the short and long term product roadmap? Find out the following:
Ask for examples to make sure the documentation will suffice and truly be a valuable resource when issues arise. Will the documentation that is provided at the end of the project detail your specific solution? When shown previous examples, ask to be pointed to solution specific portions of the documentation. Watch out for “boiler-plate” style examples.
Good “fit” for your organization?
This is often unnecessarily overlooked. Are the people that you are talking to in a “pre-sales” capacity the same staff that will be assigned to your project? If not, ask to meet the project team. An area that is often overlooked is the culture compatibility with your own organization. This is very important if you desire to develop a long term, lasting partnership.
Outsourcing can be a wonderful alternative during times when maintaining budgets are more important than ever. If you select a competent partner for your WebCenter initiatives, you will gain invaluable access to a wealth of skills, knowledge and experience on demand at a lower cost than it would typically cost for you to recruit, hire and train your own staff.
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