At Redstone, we believe that a successful customer experience begins with our company core values. This commitment to core values always begins before a job offer is extended. During the interview process, we discuss Redstone’s core values and why they are essential in all that we do. Inherent in any customer agreement, is technical competency in providing solutions, but this is only one element of the equation. The customer can also expect a commitment to overall excellence.
Cultural fit questions are critical in determining a good partnership. We strive to employ professionals that do things the ‘right’ way and are committed to helping customers solve difficult problems.
How do we define the ‘right’ way? Through Redstone’s core values.
We believe these core values provide guidance to employees on day-to-day interactions with customers and contend that adherence to these values also strengthens overall company culture. By effectively communicating and prioritizing core values, they become a framework for our employees, and a living document of our corporate culture. This helps to guide decision-making and behavior.
Redstone’s Core Values:
When employees enter our building, one of the first things that they see is our Customer plaque. It reads:
Because the customer has a need, we have a workplace to come to.
Because the customer has a choice, we must be the better choice.
Because the customer has sensibilities, we must be considerate.
Because the customer has urgency, we must be quick and accurate.
Because the customer is unique, we must be flexible.
Because the customer has high expectations, we must excel.
Because the customer has influence, we have hope of more customers.
Because of YOU, our customer, we exist.
The Forrester Wave™: Digital Experience Platforms, Q3 2017 report has been released, and Oracle has been named the only leader based on its current offering, strategy, and market presence!
Twenty-eight criteria were evaluated across fourteen vendors. Each company had a portfolio of products comprising digital experience platforms, pre-built integrations with other products within the portfolio, reference customers with at least $500 million in revenue, and mindshare among Forrester's enterprise customers.
According to the report, “Oracle's platform benefits from the largest portfolio and heavy cloud refactoring. Oracle’s broad portfolio compares favorably to all other vendors that were evaluated, and includes content, commerce, marketing, data, analytics, and customer care.” As one reference told Oracle: ‘No one else has the depth and breadth of integration and plans to spend as much in the future on product development. I think Oracle is in this for the long haul.’
Get your copy of the Report here - Forrester DX Report
Oracle OpenWorld was great this year! By the numbers - 60,000+ attendees, 18 million+ online views, thousands of sessions with speakers from over 90 countries.
A couple of key observations:
When compared to OpenWorld 2016, we really noticed an improvement in cloud functionality for the products Redstone re-sells and implements. Kudos to the Oracle Product Management teams!
The consolidation of Oracle PartnerNetwork activities within the Marriott Marquis made collaboration and learning much easier!
Larry Ellison’s keynote introducing the Oracle Autonomous Database was extremely timely, as it came on the heels of the Equifax data breach. The world’s first ‘self-driving’ database is sure to make a significant impact as it will reassure Executives that critical patches have been applied in a timely fashion.
For those that were unable to attend, please see below for additional content of interest:
General Sessions: OOW17GeneralSessions
On April 15th, 2017, Redstone Content Solutions launched its new website leveraging Oracle’s Content and Experience Cloud Platform.
The primary goal of this initiative was to provide customers and prospects with an engaging web experience as they interact with the firm. The revamped corporate website has been redesigned to improve navigation, usability and look-and-feel.
Oracle’s Content and Experience Cloud provides Redstone with the ability to quickly spin up websites to support employee training initiatives and new product/service offerings.
John Klein, Principal, comments: “We feel that the best way to market our capabilities is by demonstrating our internal usage of the enterprise-class tools we re-sell, implement and support. We are looking forward to this new phase in our overall corporate communication strategy. With most of us now “always online”, we strive to be more visible across a wider variety of social media outlets. Our new website extends Redstone’s reach and provides our valued clients and partners more opportunities to connect with us.”
Michael Lawrence, Inbound Marketing Manager, added: “In the last four years, our company has expanded our website by 300+ pages, added videos, blogs, podcasts, and live webcast replays. We have now standardized on a single website delivery platform, as opposed to using and maintaining multiple disparate systems from different software manufacturers. As such, we have greatly reduced end user and IT management burden and associated costs.”
Core Content Only – Technical Blog
Business Value Blog
With the latest releases you can also create, deploy, and interact with engaging content on mobile websites. Use cases range from sharing content such as brand assets or sales collateral to building application-rich interactive sites.
Learn about the inevitable change that is coming with mobile and cloud
Importance of mobile in enterprise and content experience cloud
Key Investments to further empower mobile workers
What we considered when transitioning to the cloud
What business requirements drove our cloud adoption and how these might apply to your business
Investment and deployment options
Redstone Content Solutions Partners with DocuSign to Enhance the Customer Experience for Mutual Customers
Partnership with DocuSign Helps Companies Streamline Legal/Sales/HR Operations
Davenport – January 12, 2017 – Redstone Content Solutions announced today it has partnered with DocuSign, Inc. (DocuSign®) to help enterprise customers transform their business by going fully digital. With DocuSign, organizations of every size, industry and geography can eliminate the hassles, costs, and lack of security inherent in paper-based processes. DocuSign is the fastest, most reliable way to transform every decision, approval and agreement into a simple digital action from any mobile device, anywhere in the world.
Redstone’s integration ties Oracle Documents Cloud Service to DocuSign. Customers leveraging this seamless integration simplify critical business operations and streamline the eSignature process. Improved productivity drives superior business results. Key features include: Signature status bar showing document and who has yet to sign, and an easy-to-update preference and settings page allowing for custom branding.
“We are proud to partner with DocuSign as their secure, cloud-based platform is trusted by companies and consumers around the world,” says John Klein, Redstone Principal at Redstone Content Solutions. “Redstone customers demand that we partner with market leaders in the digital transformation industry. As the clear market leader, DocuSign was an easy choice for us to make.”
“Our joint solution helps customers leverage the knowledge within their organizations to advance legal, sales and HR processes via Oracle Documents Cloud Service," said Michael Lawrence, Inbound Marketing Manager at Redstone Content Solutions. "Our joint customers are increasing efficiency and productivity across their organizations."
By leveraging Redstone’s DocuSign integration for Oracle Documents Cloud Service, customers can:
Redstone Content Solutions LLC
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About Redstone Content Solutions LLC
Redstone Content Solutions is a DocuSign Referral Partner and a Platinum-level SI and VAR supporting the Oracle Cloud (Sites, Documents, Process and Mobile) and the WebCenter Suite (Content, Sites, and Portal).
We help organizations work together more efficiently, and ensure that users have access to the right information in the context of the business process in which they are engaged. We help get the right information, to the right people, at the right time, on their device of choice - so that better business decisions can be made. Redstone provides organizations with the tools necessary to securely accumulate and disseminate knowledge. We help deliver next-generation digital experiences with relevant and targeted content.
According to survey results gathered during 2016, 93% of class participants gave an "Excellent" Overall Rating for Redstone training instructors. Additionally, 87% of class participants rate the Overall Value of class curriculum as "Excellent".
Class attendees surveyed in 2016 participated in the following WebCenter training courses:
A word from 2016 class participants:
“I learned a lot about the basics of GIT. The course was very well paced and presented. The instructor's help was very valuable.” – Richard W., Analyst III - Programmer
“The course gave us a good hands on approach to using GIT and Source Tree. I gained valuable knowledge of the commands because the instructor made difficult concepts clear.” – Bryan M., Senior Analyst
“Instructor was extremely knowledgeable and patient. The depth of his knowledge was very beneficial during the Practical Application portions of the training course. It was nice to work with existing code in the environment.” – Avinash K., Senior Analyst
“The course did a great job with explaining all of the different aspects of WebCenter Sites in just one week. I received enough knowledge to feel like I could go forward and create and implement WebCenter Sites.” – Allen O., Programmer
"The course was very professional and designed well. It was both thorough and in-depth. The course manual is going to be SO helpful to basically hand to my other team members and say ""have at it, ask questions, play around". It is going to be very re-usable and very referenceable for future development. Another strength was the feeling that there were no dumb questions, and every question had an answer or a future answer to be provided. No loose ends." – Judy G., Sr. System Analyst
"Instructor was very knowledgeable on the topics. He was always careful to circle back on questions to make sure the questioner was satisfied. He was also very patient with questions from the class. The class adjusted easily as topics came up that were of interest to our company. This was handled very well." – Jeff H., Developer
"It encompassed a broad overview of administering Sites and development with details in the most common functions/features. The hands on labs were a key part in understanding the topics. I liked using the independent hosted server. Each participant had their own workspace and as a client we did not have to prepare or install software for a training class. I am not a Java developer, but the code and examples were presented thoroughly so I feel good with the understanding I have about how it works." – Mike M., System Administrator