Oracle WebCenter Case Study: Improving Invoice to Cash Process

Kevin is the IT Director for a top-quality Less-than-Truckload carrier servicing eight Midwestern states.  

A recent industry survey showed the company’s website was falling short of customer expectations in the following three areas: 

• Ease of use 
• Providing useful information, and 
• Utilizing effective technology and tracking systems

Kevin looked to Redstone Content Solutions to improve the website’s functionality utilizing award-winning Oracle WebCenter technologies.  

Redstone quickly developed an enhanced WebCenter solution that addressed the current website’s shortcomings. 

Redstone provided:

• An easy-to-navigate, self-service corporate website enabling customers to conveniently manage every phase of       the shipment lifecycle
• ERP and WebCenter Capture integration 
• And an automated invoice creation and delivery process  

“Redstone helped us save $350,000 annually in processing, paper and personnel costs.  Together, we dramatically improved our website’s look, feel and content quality.  System uptime has risen from 95% to 99.8%.  We have grown 18% in the last 12 months with a 0% increase in customer service staff, and existing staff can serve a growing customer base.” 

To learn more about how Redstone can help your company optimize its use of WebCenter, just click the ‘Contact Us” link below, and we’ll be in touch soon. Redstone Content Solutions: We Deliver.   

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For all your Oracle WebCenter needs, Contact Redstone Content Solutions We Deliver.

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