One of the topics our Executive team discusses quite frequently is “Keep Movin” Forward”.
From a client perspective, this means advancing their cause to the best of our ability. This comes in handy with one of our manufacturing clients. Sometimes their staff can be a bit of a bottleneck. It isn’t because they are intentionally trying to stop progress. It’s because they are swamped. Their staff of three is doing the work of a staff much larger.
That being said, not getting tasks completed doesn’t work for them – nor does it work for us.
We have been most successful when we have made their staff’s life easier. Sometimes this has meant completing tasks not normally assigned to us. Other times this has meant making ourselves available on a moment’s notice. Still other times this has meant working in off hours to ”keep the ball rolling”.
Point being, rarely have we upset this customer by changing our methods, or being more aggressive or creative in our problem-solving approach.
At the end of the day, they want results. They want tasks checked off their list. They want progress.
And we also understand that although our relationship has become more than just the typical client/vendor arrangement, we can and will be replaced if we don’t get the job done. At the end of the day, that is really what matters.
Don’t kid yourself. Move things forward. That is what you have been hired to do!