At Redstone, we believe that a successful customer experience begins with our company core values. This commitment to core values always begins before a job offer is extended. During the interview process, we discuss Redstone’s core values and why they are essential in all that we do. Inherent in any customer agreement, is technical competency in providing solutions, but this is only one element of the equation. The customer can also expect a commitment to overall excellence.
Cultural fit questions are critical in determining a good partnership. We strive to employ professionals that do things the ‘right’ way and are committed to helping customers solve difficult problems.
How do we define the ‘right’ way? Through Redstone’s core values.
We believe these core values provide guidance to employees on day-to-day interactions with customers and contend that adherence to these values also strengthens overall company culture. By effectively communicating and prioritizing core values, they become a framework for our employees, and a living document of our corporate culture. This helps to guide decision-making and behavior.
Redstone’s Core Values:
When employees enter our building, one of the first things that they see is our Customer plaque. It reads:
Because the customer has a need, we have a workplace to come to.
Because the customer has a choice, we must be the better choice.
Because the customer has sensibilities, we must be considerate.
Because the customer has urgency, we must be quick and accurate.
Because the customer is unique, we must be flexible.
Because the customer has high expectations, we must excel.
Because the customer has influence, we have hope of more customers.
Because of YOU, our customer, we exist.