This training event was planned and hosted by OCC Product Manager Shea Nolan. The class was taught by Jeff Reid. Jeff was a former independent Endeca consultant who joined Oracle after the ATG acquisition. Jeff’s current role is that of an OCC Evangelist.
What we learned about OCC:
Product History, Evolution and Integration:
During the summer months many organizations may feel they are in “vacation season”, or maybe you are immersed in baseball season. Along with some well-earned R&R for Team Redstone, it seems that we are in Training season!
Since one of Redstone’s Core Values is “Education – knowledge is the key differentiator”, training is a year-round initiative, but this year the team has out-paced themselves. Nearly everyone on our team has already attended training before we hit the mid-year mark.
We are just coming off a stretch that has included attendance at a wide-variety of courses from Linux Administration, Elastic Engineering 1&2, UX/UI development, AWS CLI DevOps, Advanced Leadership & Executive Coaching to Oracle Commerce Cloud.
Conference attendance has included Oracle’s Modern CX in Chicago, Angular ng-conf in Salt Lake City, and the upcoming Groovy Gr8Conf in Minneapolis. At the start of the year, several team members attended the always interesting, and highly-attended, CodeMash conference near Cleveland.
And we’re not done yet, as we have more training planned including cloud development, and infrastructure planning.
Today, agile concepts have been adopted by many companies and their IT teams with a goal of sustaining performance when there is a required change in direction. In general, this allows the team to maintain balance, strength, efficiency and control over the project.
Agile methods allow us as IT service providers to continually be responsive to what’s important throughout the project. In other words, agile methods allow a team to:
When you combine agile methods with Redstone core values and methodology, the project process is dynamic. Coined the RedstoneXperience, which uses a scrum pathway, our methodology allows project teams to foster ideas, continually give and receive feedback, define and decide on next steps, adjust and adapt, and ultimately deliver a successful outcome.
We recently worked with a client who was on technology that no longer supported by Oracle. They needed to upgrade (migrate) their existing Oracle Imaging & Process Management (IPM) software (v126.96.36.199) to the most current version of the software.
Their driving force behind the upgrade was Premier Support for IPM 7.6 SP2+ ended June 2010.
The logical support path would be to move to Extended Support; however, Extended Support was also unavailable for their specific product version.
The project had a critical timeline and failure was not an option. Below are three highlights which made the project a success.
Organizational Support – The client, driven by a Project Management Office, had the full support of mid and Executive-level management. This support helped to marshal the project through its successful completion when larger obstacles were encountered. Transparent communications from knowledgeable teams provided the necessary and timely information to make mission-critical decisions throughout the project timeline.
Business Readiness Preparedness – The system was critical to the success of the organization. Planning for and ensuring a smooth transition for thousands of employees was another key to success.
Team Synergy - Diversity + Creativity + Focus = Team Synergy. The combined power of the project team allowed stakeholders to efficiently communicate project milestones and navigate obstacles.
The greatest benefit to an agile process is the flexibility to function with transparent communication. This transparency encourages the sharing of ideas with knowledgeable, self-organizing and empowered teams, ensuring the customer’s priorities remain integral to the process and the most effective solutions are applied.
Redstone had the pleasure of attending the most recent Oracle Content & Experience Cloud (CEC) Customer Advisory Board meeting. I can sum up my thoughts in a single word – ‘Wow’!
This one-day event has left our team extremely excited about what the future holds for Oracle’s digital experience platform service.
It all begins with a CEC Objective:
Objectives met through CEC Capabilities:
CEC primary areas of Focus:
If you are as excited about the future as we are, please contact Redstone to learn more!
Redstone's leadership has been heavily involved with the regional Information Technology Sector Board for the past six years. It has proven to be a win/win relationship. Board membership is made up of cross-industry IT executives from Fortune 500, government, medium and small size businesses.
Industry sector boards are involved in long-term efforts that integrate workforce and economic development strategies, taking into account new technology and factors expected to impact the industry. The board supports partnerships with business, industry, organizations, and educators to identify and solve regional workforce resource demands, competitive needs, and promote collaborative solutions to support a strong and vital workforce.
Specifically, through participation with the IT Sector Board, Redstone executives have:
IT Sector Board members have partnered on a number of training initiatives ranging from a series of soft-skills courses, to technical training for software development resources. Participating companies were able to take advantage of government funded training grants to further reduce their shared cost. This enabled regional companies to provide their teams with high-quality training that would have otherwise been cost-prohibitive for the individual firms.
At Redstone, we believe that a successful customer experience begins with our company core values. This commitment to core values always begins before a job offer is extended. During the interview process, we discuss Redstone’s core values and why they are essential in all that we do. Inherent in any customer agreement, is technical competency in providing solutions, but this is only one element of the equation. The customer can also expect a commitment to overall excellence.
Cultural fit questions are critical in determining a good partnership. We strive to employ professionals that do things the ‘right’ way and are committed to helping customers solve difficult problems.
How do we define the ‘right’ way? Through Redstone’s core values.
We believe these core values provide guidance to employees on day-to-day interactions with customers and contend that adherence to these values also strengthens overall company culture. By effectively communicating and prioritizing core values, they become a framework for our employees, and a living document of our corporate culture. This helps to guide decision-making and behavior.
Redstone’s Core Values:
When employees enter our building, one of the first things that they see is our Customer plaque. It reads:
Because the customer has a need, we have a workplace to come to.
Because the customer has a choice, we must be the better choice.
Because the customer has sensibilities, we must be considerate.
Because the customer has urgency, we must be quick and accurate.
Because the customer is unique, we must be flexible.
Because the customer has high expectations, we must excel.
Because the customer has influence, we have hope of more customers.
Because of YOU, our customer, we exist.
The Forrester Wave™: Digital Experience Platforms, Q3 2017 report has been released, and Oracle has been named the only leader based on its current offering, strategy, and market presence!
Twenty-eight criteria were evaluated across fourteen vendors. Each company had a portfolio of products comprising digital experience platforms, pre-built integrations with other products within the portfolio, reference customers with at least $500 million in revenue, and mindshare among Forrester's enterprise customers.
According to the report, “Oracle's platform benefits from the largest portfolio and heavy cloud refactoring. Oracle’s broad portfolio compares favorably to all other vendors that were evaluated, and includes content, commerce, marketing, data, analytics, and customer care.” As one reference told Oracle: ‘No one else has the depth and breadth of integration and plans to spend as much in the future on product development. I think Oracle is in this for the long haul.’
Get your copy of the Report here - Forrester DX Report
Oracle OpenWorld was great this year! By the numbers - 60,000+ attendees, 18 million+ online views, thousands of sessions with speakers from over 90 countries.
A couple of key observations:
When compared to OpenWorld 2016, we really noticed an improvement in cloud functionality for the products Redstone re-sells and implements. Kudos to the Oracle Product Management teams!
The consolidation of Oracle PartnerNetwork activities within the Marriott Marquis made collaboration and learning much easier!
Larry Ellison’s keynote introducing the Oracle Autonomous Database was extremely timely, as it came on the heels of the Equifax data breach. The world’s first ‘self-driving’ database is sure to make a significant impact as it will reassure Executives that critical patches have been applied in a timely fashion.
For those that were unable to attend, please see below for additional content of interest:
General Sessions: OOW17GeneralSessions
On April 15th, 2017, Redstone Content Solutions launched its new website leveraging Oracle’s Content and Experience Cloud Platform.
The primary goal of this initiative was to provide customers and prospects with an engaging web experience as they interact with the firm. The revamped corporate website has been redesigned to improve navigation, usability and look-and-feel.
Oracle’s Content and Experience Cloud provides Redstone with the ability to quickly spin up websites to support employee training initiatives and new product/service offerings.
John Klein, Principal, comments: “We feel that the best way to market our capabilities is by demonstrating our internal usage of the enterprise-class tools we re-sell, implement and support. We are looking forward to this new phase in our overall corporate communication strategy. With most of us now “always online”, we strive to be more visible across a wider variety of social media outlets. Our new website extends Redstone’s reach and provides our valued clients and partners more opportunities to connect with us.”
Michael Lawrence, Inbound Marketing Manager, added: “In the last four years, our company has expanded our website by 300+ pages, added videos, blogs, podcasts, and live webcast replays. We have now standardized on a single website delivery platform, as opposed to using and maintaining multiple disparate systems from different software manufacturers. As such, we have greatly reduced end user and IT management burden and associated costs.”
Core Content Only – Technical Blog
Business Value Blog
With the latest releases you can also create, deploy, and interact with engaging content on mobile websites. Use cases range from sharing content such as brand assets or sales collateral to building application-rich interactive sites.
Learn about the inevitable change that is coming with mobile and cloud
Importance of mobile in enterprise and content experience cloud
Key Investments to further empower mobile workers