Read Parts Three, Four and Five
Read Parts One and Two
6. Reputation and Relationship with Software Manufacturer
Assuming that your chosen provider is not the software manufacturer, are they “in the trenches” with the manufacturer? Do they participate in alpha or beta testing of new product releases? Do they know the short and long term product roadmap? Find out the following:
Ask for representative examples to make sure the documentation will suffice and truly be a valuable resource when issues arise. Will the documentation that is provided at the end of the project detail your specific solution? When shown previous examples ask to be pointed to solution specific portions of the documentation. Watch out for “boiler-plate” style examples.
8. Good “fit” for your organization?
This is often unnecessarily overlooked. Are the people that you are talking to in a “pre-sales” capacity the same staff that will be assigned to your project? If not, ask to meet the project team. An area that is often overlooked is the culture compatibility with your own organization. This is very important if you desire to develop a long term, lasting partnership.
Outsourcing can be a wonderful alternative during times when maintaining budgets are more important than ever. If you select a competent partner, you will gain invaluable access to a wealth of skills, knowledge and experience on demand at a lower cost than it would typically cost for you to recruit, hire and train your own staff. Remember to seek a partner for the long term and good luck!
Davenport, Iowa (Tuesday, April 13, 2010) - Redstone Content Solutions LLC invites you to meet with them at the Independent Oracle User Group conference Collaborate 2010 on April 18-22, 2010 at Las Vegas' Mandalay Bay Hotel & Convention Center.
Please visit us at any or all of the following locations:• Advanced Content Profiles: Enhance Your UCM Contribution Experience - Session ID 603 - Tuesday, April 20th, 8:00am in Room 11
• Leverage Digital Asset Management with Site Studio 10gR4 - Session ID 311 - Wednesday, April 21st at 9:15am in Room 11
• Build Your Own UCM Stellent Instance in Amazon EC2 - Session ID 128, Thursday, April 22nd, at 8:30am in Room 2
• Ephox booth 717 - Come see how EditLive!'s class-leading features can extend and improve the rich text editor inside Oracle Universal Content Management
For further information regarding enterprise content management solutions, please visit Redstone Content Solutions at www.redstonecontentsolutions.com or call John Klein at (563) 505.9998.
3. Ability to deliver the proposed scope on time/on budget?
Unfortunately too many consultants come in and identify the problem, present a solution, but don’t stay until completion or finish the job. As best as possible, clearly identify costs up front – both initial and on-going.
4. Stability and Financial Strength?
Stability and financial strength are even more crucial with a specialized solution. Also consider whether your chosen provider would be willing and able to help you become self sufficient once the project has been completed? Please explore the following:
A good reputation within your industry or vertical market gives you confidence that your chosen provider better understands the issues you are facing.
Other posts in this series:
Parts Three, Four & Five
Content Management outsourcing is gaining popularity, particularly due to the various options that are available to those who are seeking assistance – such as project-based consulting or staff augmentation. The outsourcing model offers access to skills, experience and resources that many organizations would not otherwise be able to obtain due to the financial commitment required to recruit, hire and train these specific proficiencies in-house. However, selecting the partner who can best meet your needs is not always as easy as you might think. The following considerations should be taken into account when assessing the outsourcing talent pool:
You certainly don’t want your chosen provider to “cut their teeth” on your application. Thoroughly researching the four points below will provide you “peace of mind” as you embark on your project.
A. In your industry or vertical market?
B. With your specific issue(s) or pain point(s)?
C. With your specific IT technology/product set(s) such as database and operating system
D. Multiple references – successful with implementations of similar size and scope?
2. Proven Methodologies
It is not uncommon to ask to see representative examples of previous project or communication plans. Additionally, your company has proven standards and methodologies that have been critical to your past success. Will your outsource partner incorporate the good things that you typically like to include that have made previous endeavors successful? Be sure to ask about:
A. Project charter – initiation and/or creation of project
B. Project plan – Scheduling, resources and commitments
C. Project status update – recurring, dependable communication plan
D. Change order – predefined process to manage scope creep
E. Mutual Sign-off upon successful project completion
Welcome to the inaugural post for businessvalue.corecontentonly.com! Content on this site will focus primarily on relevant Content Management, Enterprise 2.0 & Portals and Service-Oriented Architecture (SOA), essentially topics of interest to the Information Technology (IT) business user community. Here, we will discuss Return on Investment (ROI), training, and the applicable business benefits of IT, to name a few.
The vast majority of posts will be factual statements supported by data from leading industry experts and authorities, but I will offer opinions as well. My goal is to illicit thought by soliciting your feedback and providing practical knowledge which can be used to enhance your own work experience. Enjoy, and I look forward to hearing from you soon!